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Featured Employers
Manager/Sr. Product Manager – Business Travel Account (22013337)
Company: American Express
Location: Sunrise, FL
Employment Type: Full Time
Date Posted: 05/13/2022
Expire Date: 07/13/2022
Job Categories: Finance/Economics
Job Description
Manager/Sr. Product Manager – Business Travel Account (22013337)
The Business Financing, Payments, and Digital Experiences (BFPD) team within Global Commercial Services defines the product roadmap and customer experience for our commercial clients. Across the team, we manage a suite of travel payment, lending, and supplier payment solutions worldwide.

The Specialized Travel & Entertainment (T&E) team manages company pay, central account products addressing our client’s specialized needs for business travel-related expenses. We are looking to hire a Manager/Sr Manager to support primarily the Business Travel Account (BTA) US and global portfolio. BTA is a non-card solution available in 38+ countries, specifically designed for air, rail, hotel, and other travel expenses purchased through third-party Travel Management Companies. Our focus is to improve and streamline business travel for large and global clients and cement our market leading position by leveraging commercial capabilities like Virtual Payments and external partnerships to innovate the customer experience.

This Manager/Sr Manager will be defining the product roadmap based on customer needs and leading feature development in multiple regions to ensure global product consistency. In addition to a global remit, this person will own the day-to-day management of the US BTA portfolio. This role collaborates closely with Product Development, Servicing, Risk, Marketing, and Account Development, among other business groups, to deliver a best-in-class global business travel solution.
Qualifications & Requirements
What You Will Do:
- Be the BTA product and customer evangelist by owning and driving the global product strategy and roadmap based on an informed understanding of customer needs and pain points
- Create business cases, prioritize features/capabilities in the backlog with Product Development to make tradeoffs between speed to market and long-term strategy
- Define the success metrics for products and partner services and track performance
- Identify, test, and learn additional growth and retention strategies in partnership with Sales/Account Development and local market teams
- Articulate value proposition and positioning of the global Business Travel Account and third-party partnerships
- Develop and own go-to-market and sales enablement strategies to increase product acquisition and incremental volume in the US and globally - working with servicing, implementations, legal/compliance, sales, and global product & partnership teams to execute against the roadmap
- Own work streams to ensure that product experience meet relevant US Risk, Legal, and Compliance requirements
- Provide product requirements and thought leadership to capture new areas of spend in travel
- Additional projects and responsibilities, as needed, for our centrally-billed T&E products
- 5 years+ relevant work experience along with Bachelor’s degree in business, marketing or finance (preferred)
- Proven ability to connect the dots across business teams and synthesize a broad range of insights into a cohesive product strategy
- 5 years+ relevant work experience along with Bachelor’s degree in business, marketing or finance (preferred)
- Proven ability to connect the dots across business teams and synthesize a broad range of insights into a cohesive product strategy
- Strong analytical skills with experience in product management/product development with launching products from concept to implementation in an Agile or Scaled Agile environment

Strong collaboration and influencing skills - must be able to deliver results in an environment which requires a high degree of coordination and alignment working with Technology, Risk, Legal, Sales, Implementations, and servicing partners in GCS and across American Express
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Contact Information
Contact Name: Shahadat Hussain
Contact Email: shahadat.hussain1@aexp.com
Website: https://aexp.eightfold.ai/careers?&...
Company Description:
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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