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Featured Employers
Customer Success Specialist
Company: Toxnot PBC
Location: Fort Collins, CO
Employment Type: Full Time
Date Posted: 04/20/2021
Expire Date: 06/20/2021
Job Categories: Computers, Software
Job Description
Customer Success Specialist
Why You Matter The Customer Success Specialist is responsible for onboarding and supporting existing customers to the Toxnot software. You will build relationships with customers through direct support, delivering high quality training sessions, and ensuring they have the resources to meet and exceed their goals. You will also be the “voice of our customers” in our product development process. This is a unique opportunity to learn about corporate sustainability, compliance and Software-as-a-Service.

Why Toxnot? You’ll have the chance to drive sustainability globally by making an impact on the products that surround us. Toxnot helps product manufacturers design safer products, prove compliance, achieve supply chain transparency and report on sustainability to their customers. We strive to create a diverse and inclusive culture and offer work flexibility, unlimited vacation, parental leave, and team building volunteer activities.

What You’ll Do
• Onboard new customers and problem solve to ensure deep adoption of the Toxnot product.
• Build customer relationships to ensure happiness and uncover account expansion opportunities.
• Build and publish customized online help content and training materials.
• Answer incoming questions from Toxnot customers.
• Feel personal pride when Toxnot customers are 100% confident in recommending our product and company (and take action when they aren’t).

Please apply by emailing your resume and cover letter to jobs@toxnot.com.
Qualifications & Requirements
What You’ll Bring
• A passion to change the way the world manages harmful chemicals and global supply chains
• 0-3 years of customer-facing work (ideally sales, consulting, or customer success)
• Experience developing technical presentations and/or materials for Product Development, Supply Chain, Compliance and/or Sustainability preferred
• Bachelor’s degree required - science, engineering or environmental degree preferred
• Possess the drive to succeed and to participate in the growth of an exciting, fast-paced company

Please apply by emailing your resume and cover letter to jobs@toxnot.com.
Contact Information
Contact Name: Evelyn Ritter
Company Name: Toxnot PBC
Contact Email: jobs@toxnot.com
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