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Featured Employers
Enrollment Assistant, Smyrna Campus
Company: Motlow State Community College
Location: Smyrna, TN
Employment Type: Full Time
Date Posted: 04/12/2021
Expire Date: 06/12/2021
Job Categories: Education
Job Description
Enrollment Assistant, Smyrna Campus
MOTLOW STATE COMMUNITY COLLEGE
is accepting applications for the following position:

Enrollment Assistant, Smyrna Campus

Position number: B99714

Salary: $22,000

Motlow State is the fastest growing college in Tennessee. We are located in the beautiful rolling hills of middle Tennessee and have four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

Minimum Qualifications:

Holds an associate degree or higher (Note: Experience may be substituted in lieu of necessary academic credential)
Possess one year or more of professional experience beyond high school
Demonstrated customer service experience
Previous office administration and/or clerical experience
Proficient use of the language of U.S. English.

Preferred Qualifications:

Experience working in a higher education office environment
Previous interactions with students
Ability to work in a fast-paced environment
Ability to multi-task

General Function:

Serves as one of the primary contacts in the Smyrna Campus One-Stop for current and
prospective students. Assists students with inquiries regarding admissions, financial aid,
tuition/fee payment, and other business office functions. Provides support for all One-Stop administrative staff (e.g. Recruiting and New Student Services; TN Promise; TN Reconnect; I.T.).

Major Duties and Responsibilities:

Assist students and parents/families with admission questions and issues in the office and
over the phone (e.g. admissions applications; high school/college transcripts,
immunizations; transcript requests; proof of citizenship; state residency; test scores; and
other general account information).
Process admissions documentation in the Banner system (e.g. high school transcripts, immunization health history forms; proof of citizenship documentation; ACT/SAT test
scores; etc.).
Perform scanning activities in the Banner system.
Assist students and parents/families with Business Office questions and issues in the
office and over the phone (e.g. tuition/fees; past due balances; parking tickets; vehicle
registration; parking passes; fee waivers/discounts; reimbursement/balance of financial
aid checks; verification for Financial Aid; TN Promise; TN Reconnect; Hope scholarship;
FAFSA application process; FSA ID; tax forms; state/federal grants; scholarships; etc.).
Process payments (e.g. tuition/fees; past due balances; parking tickets; replacement
parking passes; etc.).
Direct students and parents/families to the appropriate internal or external departments
(e.g. local state, and/or federal agencies) with any issues beyond the ability of the
institution to assist with.
Maintain an ongoing understanding of federal, state, and institutional regulations
regarding Admissions and Records, Business Office, and Financial Aid.
Send out correspondence as required.
Actively participate in assembling information for various reports and projects.
Assist administrative staff in efforts associated with Recruiting and New Student
Services; TN promise; and TN Reconnect projects as needed.
Operate office machines and equipment.
Assist with new student orientations and other events as assigned.
Other duties as assigned by the Assistant Vice President of Student Success (and/or their designee).

Human Resources Office, Dept. 200
Motlow State Community College
Telephone (931) 393-1592, TDD (931 393-1621)
E-mail; jobs@mscc.edu
Website: www.mscc.edu
Motlow College is an EEO/AA/Title VI/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.
Qualifications & Requirements
Minimum Qualifications:

Holds an associate degree or higher (Note: Experience may be substituted in lieu of necessary academic credential)
Possess one year or more of professional experience beyond high school
Demonstrated customer service experience
Previous office administration and/or clerical experience
Proficient use of the language of U.S. English.

Preferred Qualifications:

Experience working in a higher education office environment
Previous interactions with students
Ability to work in a fast-paced environment
Ability to multi-task

Contact Information
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