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Featured Employers
2021 Intern - Associate Platform Engineer – Professional Services
Company: Five9
Location: SAN RAMON, CA
Employment Type: Internship
Date Posted: 03/08/2021
Expire Date: 05/08/2021
Job Categories: Information Technology
Job Description
2021 Intern - Associate Platform Engineer – Professional Services
2021 Intern - Associate Platform Engineer – Professional Services

About Five9

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence.  Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.

As an intern at Five9, you can expect to:

Learn. Learn about yourself, your field and what makes Five9 special.
“I am proud that I was able to learn so many new concepts and systems in such a short amount of time and was able to contribute on a team to actual software development projects.” – 2020 VoIP Software Engineering Intern

Contribute. Contribute to the success of the company, your team, and real, impactful projects.
“I am most proud of owning the entire provisioning portal as part of the new cloud train, which will hugely impact how we release new products in the future!” – 2020 Associate Product Manager

Grow. Grow as a student, an employee, as a person!
“My proudest achievement from my internship is my professional growth. I have learned so much about how to interact professionally with various individuals from both within Five9 and from outside the company and have grown so much in my professional communications skill set.” 2020 Integrated Marketing Intern 

The Role

The Intern Associate Platform Engineer position is an entry level position that will introduce the applicant to Five9 and Five9 Contact Center Product and Delivery Methodology. As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready to learn player wanting to develop his/her skills towards becoming a full Platform Engineer. The intern will also be a part of a team that helps to formalize and create standards for an ongoing Associate Platform Engineer Program with Professional Services.

Key Responsibilities

Learn Five9 products and processes

Gain a working understanding of contact center terminology, processes, and telephony requirements

Help to develop processes and documentation for a formalized Associate Platform Engineer Program

Participate in opportunities to apply related knowledge in both a practice environment as well as production environments

As knowledge develops, become more involved in actual client project implementation work

Effectively communicate with internal and external stakeholders.

Key Qualifications

2+ years college education with focus on computer sciences or related field

Exposure to a Contact Center environment a plus

Ability to work in a remote environment with little oversight or direction

Inquisitive and not afraid to ask questions

Self-starter possessing excellent time management skills

Able to manage multiple activities simultaneously while being reviewed at a management level for growth

Excellent verbal and written skills required.

Key Skills

Strong technical aptitude in learning object-based development tools

Must have strong aptitude in developing and maintaining positive and productive relationships with clients

Solid communication skills, both verbal and written

Ability to understand and quickly translate needs into strategies for a solution

Multiple development language/tool experience a plus.

Works well and collaborates in a team environment

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a global software company in the San Francisco Bay Area that connects companies to their customers through the cloud to enhance a great customer experience. Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.
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