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Featured Employers
2021 Natural Language Processing (NLP) Intern
Company: Five9
Location: SAN RAMON, CA
Employment Type: Internship
Date Posted: 03/08/2021
Expire Date: 05/08/2021
Job Categories: Engineering
Job Description
2021 Natural Language Processing (NLP) Intern
2021 Natural Language Processing (NLP) Intern

About Five9

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence.  Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series and Events, youll have the opportunity to meet and learn from some of the best in the business.

As an intern at Five9, you can expect to:

Learn. Learn about yourself, your field and what makes Five9 special.
I am proud that I was able to learn so many new concepts and systems in such a short amount of time and was able to contribute on a team to actual software development projects. 2020 VoIP Software Engineering Intern

Contribute. Contribute to the success of the company, your team, and real, impactful projects.
I am most proud of owning the entire provisioning portal as part of the new cloud train, which will hugely impact how we release new products in the future! 2020 Associate Product Manager

Grow. Grow as a student, an employee, as a person!
My proudest achievement from my internship is my professional growth. I have learned so much about how to interact professionally with various individuals from both within Five9 and from outside the company and have grown so much in my professional communications skill set. 2020 Integrated Marketing Intern 

Team

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence. Five9 has led the charge with its Genius AI platform.

Our innovative Genius AI team is responsible for building AI products, specifically focused in the areas of agent assistance and conversational analytics. These products leverage speech recognition, natural language processing, topic modeling, and related speech-based AI. With billions of minutes of voice traffic flowing through our platform each year, Five9s Genius AI team has access to a massive data set which has yet to be fully tapped. The Genius AI team reports directly to the Chief Technology Officer (CTO) and Head of AI for Five9.

Responsibilities

Build and evaluate algorithms for semi-supervised labeling of training data for intent classification

Perform data annotation and labeling on call transcripts in support of customer deployments

Train conversational models and measure model accuracy 

Qualifications

Rising senior or above.
Coursework and project experience in natural language processing, natural language understanding, and speech recognition using deep learning techniques

Experience with general machine learning tools to build models and analyze data (i.e. Python, Spark, R, Matlab) and deep learning tools (i.e. Keras, TensorFlow, PyTorch)

Familiarity with NLP packages such as NLTK, SpaCy, Gensim, Scikit-Learn

Familiarity with at least a few key areas of NLP, such as LDA, TF-IDF, embedding techniques (i.e. word2vec, doc2vec), neural architectures (i.e. CNN, RNN, attention, Seq2Seq)

Coursework and practice experience in core machine learning concepts, including classic techniques (i.e. logistic regressions, SVM, Random Forest)

Nice to have: experience with Google Cloud Platform (GCP), speech recognition, natural language, Auto ML, and DialogFlow (formerly api.ai) tools;

Nice to have: complete NLP stack: POS tagging, tokenization, parsing, word sense disambiguation etc.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Contact Information
Company Name: Five9
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a global software company in the San Francisco Bay Area that connects companies to their customers through the cloud to enhance a great customer experience. Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series and Events, youll have the opportunity to meet and learn from some of the best in the business.
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